Leads and mentors Business Analysts and Business Solutions Architects supporting product development and R&D initiatives. Partners with leadership to define roadmaps, oversees complex cross-functional projects, aligns stakeholder needs, standardizes feature delivery processes, and establishes metrics to measure team effectiveness. The role requires strong communication, analytical skills, people management experience, and the ability to use AI tools to improve productivity.

Own standard customer implementations from sales-to-service handoff through go-live. Lead technical scoping, workflow validation, integration design, project planning, milestone tracking, reporting, readiness assessments, and internal handoffs to Customer Success. Coordinate cross-functional technical teams, communicate project health to stakeholders, and apply structured procedures to deliver efficient onboarding and initial customer value.