Owns complex, cross-functional technical programs spanning multiple engineering teams and product domains. Drives planning cadences, multi-quarter platform initiatives, sequencing, milestones, dependencies, reporting, risk management, architectural tradeoffs, and executive communication. Partners with engineering, product, design, analytics, and go-to-market leaders to deliver scalable, reliable, multi-tenant SaaS capabilities and improve program execution across the business unit.

Leads Ventures operations by translating strategy into executable plans, coordinating cross-functional initiatives, removing execution obstacles, supporting planning cycles, and synthesizing performance insights for business leaders. Partners with Strategy, Sales, Product, Marketing, Engineering, Analytics, Legal, and Finance to drive operational excellence, growth, prioritization, and weekly business reviews.

Lead and develop a Technical Implementation Specialist team delivering complex enterprise integrations from discovery through launch. Drive implementation speed, quality, customer adoption, and provider growth while identifying risks, capacity constraints, and performance gaps. Improve processes, tooling, training, and content through cross-functional collaboration. Support escalations, use data for prioritization and coaching, and build a culture of accountability, ownership, urgency, and continuous learning.