Manage multiple customer-facing software implementation and consulting projects from initiation through completion. Responsibilities include planning, budgeting, scheduling, resource management, scope control, executive reporting, customer communication, conflict resolution, and project team leadership. The role also analyzes business operations, recommends solutions, and coordinates with teams in the United States and India while supporting Vertafore product implementations.

Leads multiple customer-facing software implementation projects from initiation through completion. Manages scope, schedules, budgets, resources, deliverables, risks, status reporting, customer relationships, and escalations. Coordinates teams across the United States and India, recommends solutions to customer needs, develops best practices, and provides project leadership, coaching, and subject matter expertise while supporting Vertafore professional services engagements.

Support delivery of software solutions by coordinating meetings, creating and tracking project plans, partnering with engineering/QA/content teams, communicating status and risks, and driving process improvements. Manage competing priorities and learn product and customer workflows in a fast-paced environment.