Coordinates McDonald’s customer engagement campaigns and programmes across multidisciplinary agency teams. Responsibilities include programme planning, resource and capacity management, forecasting, budgeting, invoicing oversight, governance, risk management, stakeholder coordination, reporting, and operational improvement. The role drives delivery visibility, accountability, process consistency, and continuous improvement while supporting AI and automation adoption.

Manages end-to-end packaging implementation projects across Malaysia and Singapore, coordinating cross-functional teams, suppliers, distribution centers, and customer stakeholders. Ensures packaging supply, product development, regulatory artwork compliance, project timelines, risk escalation, promotional delivery, invoicing records, and regional category-plan execution. The role also supports customer growth opportunities and maintains strong communication across Southeast Asia teams.