Lead process optimization across software delivery workflows, applying Lean, Six Sigma, Kaizen, and Theory of Constraints. Map workflows, identify bottlenecks, standardize and automate delivery tools, analyze throughput and lead-time metrics, and use Jira, BI platforms, Looker, and Tableau to communicate insights. Partner with Product and Engineering leaders, develop self-service tooling, train peers, and drive continuous improvement across Shared Services.