Manage a Professional Services team delivering SailPoint solutions: oversee engagement scoping, delivery, profitability, resourcing, escalations, client relationships, and staff development while partnering with Sales and Customer Success.

Design, launch, and scale customer community engagement programs (webinars, events, advocacy, content campaigns) to drive activation, repeat participation, retention, and measurable business impact. Work cross-functionally with Customer Success, DevRel, Product, and Marketing; define KPIs, run experiments, and optimize programs to convert participants into contributors and advocates.

Owner of SailPoint's SaaS QMS: maintain policies, coordinate evidence and audits across multiple frameworks, run internal audit and CAPA programs, embed quality in engineering workflows, support GxP vendor qualification for life-sciences accounts, and drive evidence automation and continuous improvement.