Top Program and Project Management Jobs

Lead strategy and day-to-day management of outsourced BPO customer operations. Own vendor/site relationships, SLAs, capacity planning, contracts, and performance. Run cross-functional programs, apply data-driven problem solving and continuous improvement, partner with Product, Finance, Quality, and WFM, and drive operational efficiencies and customer experience improvements across global vendor sites.

Lead payments programs across EMEA and APAC, defining product strategy, building operational processes, managing end-to-end implementations with financial partners, driving incident resolution, and defining metrics to measure payments and partner health. Partner closely with product, engineering, operations, and analytics to scale payment methods and improve partner performance.

Own Remitly's global safety and security program: monitor geopolitical risk, lead incident response, build physical security standards and audit-ready documentation, manage retained security partners and vendors, coordinate with HR/Legal/Risk on employee care and policy, and support compliance and regulatory security requirements across multi-region office locations.

The Principal Program Manager will lead verification programs ensuring compliance, manage control lifecycles, and drive initiatives across multiple departments to enhance security and efficacy in financial processes.

Lead end-to-end Spanish localization: design/run experiments tied to conversion, build AI-powered translation workflows and feedback loops, maintain terminology/style guides, manage vendors and budget, partner with product/engineering/analytics/design, and scale processes to other languages.

Lead strategy, performance, and day-to-day management of outsourced BPO customer operations. Own vendor relationships, SLAs, capacity planning, contracts, and multi-site improvement programs. Drive data-driven initiatives with Product, Workforce, Quality, and Finance to improve CX, operational efficiency, and scale global operations.

Run end-to-end programme delivery for Remitly's Ambassador Programme: own the master plan, coordinate cross-functional workstreams, manage SaaS platform onboarding, sequence ambassador recruitment across markets, produce senior reporting, surface risks, and document processes and playbooks to enable scale.

Lead and deliver complex, cross-functional fraud programs end-to-end: translate fraud signals into technical/product requirements, run risk assessments, own incident investigations and mitigation, partner with engineering and analytics, define metrics, and apply AI to automate and scale fraud controls.

As a Program Manager for the Fraud Program, you will lead initiatives to reduce fraud losses, enhance detection capabilities, and collaborate with cross-functional teams to ensure effective program implementation and risk mitigation.

The Principal Program Manager will lead fraud prevention strategies, drive AI solutions, manage cross-functional initiatives, and coach team members in the fraud program.