Supports enterprise systems initiatives focused on Salesforce and customer-facing applications. Gathers requirements, documents processes, writes user stories and acceptance criteria, partners with engineering and QA through delivery, supports UAT and releases, and coordinates stakeholders across Sales, Customer Success, Revenue Operations, Finance, and Product. Identifies AI opportunities using Salesforce Agentforce and other platforms while contributing to product strategy, solution design, implementation planning, and end-user adoption.

Leads enterprise systems initiatives focused on Salesforce and customer-facing business applications. Translates business needs into technical requirements, user stories, solution designs, and implementation plans. Partners with Product, Engineering, Sales, Customer Success, Revenue Operations, QA, and other stakeholders throughout discovery, development, testing, release, and adoption. Oversees Salesforce Sales Cloud and Service Cloud enhancements, explores AI-enabled solutions, manages multiple strategic initiatives, and communicates roadmaps and progress to executives.