Owns end-to-end implementations for travel management companies, from discovery and configuration through go-live and stabilization. The role configures online booking tools, GDS environments, corporate travel programs, integrations, policies, billing, and access; leads UAT, training, defect triage, and go/no-go decisions; and manages multiple launches concurrently. As the first dedicated implementer, this person will also create implementation playbooks, templates, migration procedures, and scalable processes while supporting enterprise sales and product roadmap development.

Leads complex, cross-functional initiatives from strategy through execution, setting direction, sequencing work, resolving ambiguity, and making tradeoffs. Builds repeatable operating models, improves program management methods, coaches stakeholders, drives AI and automation adoption, and partners with Business Operations leadership on initiative health, reporting, and planning.