Own customer deployments from discovery through launch and ongoing success. Lead workflow discovery, requirements, testing, configuration, timelines, stakeholder communication, milestone reviews, escalations, and go-live support. Partner with engineers, product, sales, and customer success teams to translate complex operational processes into reliable AI-agent workflows. Support mid-market customers, coordinate larger deployments with senior team members, and help build scalable implementation processes.

Owns enterprise customer deployments from discovery and workflow design through execution, go-live, and long-term success. Leads customer discovery, translates business processes into AI agent workflows, coordinates with delivery engineers and internal teams, configures and tests agent solutions, and manages deployment plans, risks, timelines, scope changes, escalations, and executive communications. The role also improves scalable onboarding processes and requires significant client interaction and travel.