Top Program and Project Management Jobs

Own and govern the Professional Services delivery methodology, tooling, and escalation frameworks. Maintain portfolio health reporting, lead RCA for churn, drive PS tooling adoption (Salesforce, Gainsight, project tracking), and build implementation playbooks for customer segments. Partner with cross-functional teams to prevent churn and standardize implementation practices across SMB to Enterprise accounts.

Own and scale the professional services PMO: define delivery methodology, maintain portfolio health reporting, design escalation and RCA programs, drive PS tooling adoption, and create implementation playbooks to reduce churn and improve go‑live outcomes across SMB to Enterprise customers.

Own and govern the Professional Services delivery methodology, tooling, and escalation frameworks. Maintain portfolio health reporting, run RCA post-implementation, enforce PS tooling adoption, and develop implementation playbooks for different customer segments. Drive consistency across IMs and CSMs to reduce churn and improve go-live outcomes.

Lead and own the Professional Services delivery methodology, tooling, and standards across customer segments. Maintain portfolio health reporting, design escalation and churn-intervention frameworks, run RCA programs, and drive adoption of PS tooling and implementation playbooks. Ensure consistent, measurable, and scalable delivery for complex ERP-integrated implementations.

Lead and own the Professional Services PMO: define and maintain implementation methodology, portfolio health reporting, escalation and RCA programs, PS tooling/configuration, and implementation playbooks to ensure consistent, low-risk customer implementations and reduced churn.