Lead end-to-end implementation of the Coupa platform for large strategic customers across the Americas. Ensure on-time, on-budget delivery through governance, resource planning, risk and financial management. Act as primary customer contact, manage executive stakeholders, mentor Engagement Managers, and occasionally serve as Delivery Executive Sponsor. Drive AI and Agile initiatives and partner on business transformation to maximize customer value.

Lead design, build, and scale of Coupa's certification and credentialing programs, create psychometrically valid exams (Certiverse), manage badging (Accredible), deploy AI-enabled proctoring and LLM tools for content acceleration, run JTAs with SMEs, track program KPIs, and operate within Agile delivery.