Own product strategy, roadmaps, and end-to-end delivery for veterinary software platforms. Lead cross-functional initiatives, synthesize customer feedback and data, define KPIs, manage product requirements and QA, improve adoption and retention, and drive launches. Partner with engineering, design, data, onboarding, support, veterinary clinics, and pet parents while mentoring junior product managers and influencing stakeholders without direct authority.

Supports product launches, integration partners, user-feedback synthesis, product documentation, KPI reporting, cross-functional workflows, sprint planning, backlog grooming, and QA testing. The role partners across product, engineering, design, onboarding, and support teams to improve product processes and inform decisions in a fast-paced veterinary software company.

Owns the performance and operations of Vetcove’s clinic purchasing platform while leading Account Management and Customer Experience teams supporting major enterprise customers. Responsibilities include developing managers, strengthening customer relationships, driving adoption and retention, coordinating cross-functional initiatives, informing product and commercial strategy, improving operational metrics, and overseeing executive customer communications. The role requires up to 25% travel for customer planning and business reviews.