Top Senior Level IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Lead a Level 2 technical support team handling real-time retail wireless escalations. Use SQL, API analysis, scripting, and AI tools to diagnose systemic issues, meet SLAs, build monitoring and training, and collaborate with engineering to improve customer-facing services.

Serve as the onsite Phoenix IT lead providing white-glove support to executives and employees across macOS/Windows/mobile. Own onboarding, asset lifecycle, local network monitoring and troubleshooting, Zoom/Teams Rooms and AV readiness, vendor liaison, documentation, mentorship, and site-level project execution in partnership with global IT, Network, and Workplace teams.

Lead IT as a product for a ~800-person remote company: build AI-first service delivery, architect enterprise-grade identity and device trust (Okta, Jamf), govern a 200+ app SaaS portfolio, own major incident response, partner with Security on zero-trust and compliance, and scale a globally distributed IT team while enabling enterprise sales.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Support implementation, adoption, training, and ongoing use of enterprise learning technologies across academic units. Act as faculty-facing technical resource, develop training and documentation, gather usage feedback and data, coordinate pilots and escalations with Enterprise Technology, and recommend improvements to tools, workflows, and support processes.

Provide end-to-end production support for Travel and Lifestyle Services platforms: triage and resolve incidents, run RCA and corrective actions, monitor observability tools, support API integrations, partner with product/engineering/vendors, maintain runbooks, and participate in on-call rotations to ensure high availability and excellent customer experience.

Provide on-site and remote technical support for corporate and distributed users, troubleshoot hardware/software/network issues, act as escalation for junior staff, manage ticket queues, and contribute to IT projects and process improvements.