Top Customer Support Jobs in Pensacola, FL

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Manager, CX Workforce Capacity will develop workforce strategies, manage a team, optimize staffing models, analyze performance, and enhance processes for the Customer Experience team.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Manage customer relationships and provide technical support in the Pulp & Paper industry. Ensure productivity and support growth opportunities. Monitor processes and report results.

Lead workforce planning, forecasting, and QA for a high-volume service floor. Manage Team Leads, set utilization and productivity benchmarks, evolve QA scoring and coaching, optimize Zendesk/Twilio workflows and automation, build real-time dashboards, and deliver executive KPI reporting to improve SLA attainment and operational efficiency.

Manage and escalate complex provider and member issues, act as a subject matter expert for Provider Services, track and trend issues, support production teams, create documentation and training, and collaborate with stakeholders to resolve systemic problems and improve processes.

The Lexis Associate role involves supporting legal professionals by providing access to legal and business information services offered by LexisNexis. Responsibilities include assisting customers with their inquiries and ensuring they effectively utilize the company's resources to achieve productive outcomes.

Complete FMLA/Disability forms accurately and in a timely manner while providing excellent customer service and adhering to HIPAA regulations.

The Customer Operations Coordinator role focuses on delivering superior customer service, managing order processing, vendor interaction, inventory monitoring, and logistics tracking to ensure a seamless customer experience.

The role involves ensuring quality in support interactions, implementing QA programs, conducting audits, and designing training materials to improve customer satisfaction and operational efficiency.