Top Tech Jobs & Startup Jobs in Palm Bay-Melbourne-Titusville,

Leads Navan’s North America Travel Services organization, overseeing customer support operations, service quality, workforce planning, cost efficiency, and team development. Drives scalable operating models, operational transformation, AI and automation adoption, technology partnerships, and data-informed improvements. Partners cross-functionally to enhance enterprise traveler experiences, manage vendors, and ensure operational readiness during travel disruptions. Requires extensive senior leadership experience in large-scale contact center or service operations, preferably within corporate travel, airlines, travel management, or travel technology.

Staff Data Engineer responsible for setting technical direction, architecting scalable data platforms, leading cross-functional initiatives, improving reliability and performance, and enabling AI-assisted analytics and development. The role includes hands-on development with Python, SQL, cloud data warehouses, orchestration, infrastructure as code, Kubernetes, Kafka, and streaming pipelines, along with mentoring, technical advocacy, documentation, code reviews, and on-call troubleshooting.

Lead enterprise implementations of TigerConnect healthcare software from initiation through closure. Responsibilities include software configuration, stakeholder and resource management, risk and budget oversight, organizational change management, user training, executive reporting, customer onboarding, quality assurance, and process improvement. Collaborate with product, engineering, solution design, and clinical teams while ensuring projects meet scope, schedule, budget, customer value, and ROI objectives.

Build and maintain cloud-native infrastructure, automate manual operations, develop Terraform modules and Helm charts, manage Kubernetes and service mesh configurations, monitor GCP databases and services, improve observability, maintain CI/CD pipelines, and use AI coding agents to enhance infrastructure development. Collaborate with engineering teams on instrumentation, architecture, capacity planning, scalability, reliability, security, and developer experience.

Own full-cycle, net-new enterprise sales for the MapQuest mapping platform. Build outbound pipeline across targeted verticals, sell location APIs and SDKs to technical executives, manage technical evaluations and proofs of concept, negotiate enterprise contracts, and close multi-year deals. Partner with Solutions Architecture, procurement, product, and company leadership while providing market feedback. This is a remote individual-contributor role with prospect and event travel.

Provides administrative, operational, and program support for employee experience, engagement, and business partner teams. Responsibilities include responding to employee and manager questions, coordinating lifecycle processes, maintaining Workday transactions and records, supporting performance and talent programs, analyzing employee feedback, and administering culture, recognition, mentorship, and engagement initiatives. The role also supports communications, events, reporting, scheduling, and cross-functional talent programs while handling sensitive information with discretion.

Manages high-risk, complex customer escalations from initial contact through resolution across phone, chat, and email. Evaluates customer, legal, financial, operational, and reputational risks; prepares executive and regulatory communications; coordinates with Legal, Finance, and cross-functional teams; and exercises independent judgment on exceptions and reimbursements. Identifies root causes, recurring trends, and process improvements while using AI tools to improve resolution efficiency and customer retention.

Own and expand a portfolio of 15–25 enterprise accounts, generating approximately $1.2M in annual expansion quota. Prospect within existing customers, identify new departments and use cases, build executive relationships, run business and quarterly reviews, and close complex 6–12 month enterprise deals. Partner with sales engineers, customer success, and leadership while creating account plans, developing pipeline, and presenting Monte Carlo’s data and AI reliability platform to technical and executive buyers.

Own Cleo’s application and product security program across SaaS and customer-hosted products. Lead SSDLC practices, threat modeling, security tooling, vulnerability management, penetration testing, coordinated disclosure, CVE publication, and NIST CSF controls. Define product security standards, roadmap, secure defaults, access controls, and customer-facing advisories. Partner with engineering, product, architecture, and customers while guiding security engineers and consultants. Also establish protections for LLM applications, AI agents, and AI-assisted development workflows.

Handle high-volume inbound roadside assistance calls, gather vehicle and location details, dispatch tow and service providers, de-escalate distressed customers, and track service progress using multiple digital systems. The role requires accurate multitasking, empathy, sound judgment, reliable schedule adherence, and effective remote collaboration. Associates must provide compliant home-office equipment, complete mandatory training, work full time with weekend flexibility, and support 24/7 roadside operations.