Top IT Support & Helpdesk Jobs in Orlando, FL

Provide client-facing technical support for enterprise customers using Nerdio, Azure Virtual Desktop, Windows 365, Intune, and Microsoft cloud technologies. Support platform onboarding and Azure deployments, troubleshoot complex cloud and hybrid infrastructure issues, diagnose root causes, document resolutions, guide IT administrators, and collaborate with engineering and product teams on escalated issues.

Provides Tier 1 help desk and customer support for SBA loan processing systems. Assists staff, borrowers, and lenders with applications, document uploads, online forms, and technical issues through phone, email, and ticketing systems. Reviews and routes inquiries, verifies application completeness, identifies missing or duplicate information, protects confidential data, and escalates issues appropriately. Maintains responsive service in a remote, federal-program environment while following security, privacy, VPN, and service-level requirements.

Provide advanced technical support for enterprise database customers by diagnosing complex SingleStore, SQL, Linux, and infrastructure issues. Reproduce bugs, perform QA, submit engineering reports, resolve outages, collaborate with developers and technical teams, improve support processes, and create documentation. The role requires customer-facing communication, database optimization, scripting, distributed systems knowledge, and familiarity with cloud platforms and Kubernetes.

Supports and troubleshoots information systems for federal and DoD customers. Responsibilities include Linux and Windows administration, networking, user access, configuration, installation, patching, hardening, issue resolution, documentation, system inventories, compliance support, and escalation of complex problems. The role also develops practical knowledge of container security, vulnerability management, and software supply chain technologies while working with government and enterprise customers.

Provides Level 2 application support for enterprise financial and business applications. Responsibilities include incident resolution, root cause analysis, batch and interface monitoring, system health checks, change and release validation, UAT support, ticket management, reporting, and collaboration with development, infrastructure, vendors, and L3 teams. The role requires Java knowledge, SQL, Unix command-line skills, monitoring and scheduling tools, and availability for onsite 24x7 rotational shifts.

Supervises Tier 1 and Tier 2 technical support staff in a 24/7 environment. Oversees ticket queues, escalations, SLA adherence, staffing, workload distribution, performance metrics, documentation, and shift coverage. Provides hands-on troubleshooting and collaborates with engineering and product teams on issues and improvements. Coaches team members, identifies training needs, reports support trends, and recommends workflow improvements.

Provides Tier 2 technical support for RICS retail software, POS, integrations, APIs, hardware, and networking. Investigates escalated issues, analyzes logs, reproduces defects, documents resolutions, and communicates with clients and stakeholders. Mentors Tier 1 support staff, creates knowledge resources, supports testing, monitors recurring issues, and collaborates with internal teams to improve products and support processes.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Provides frontline remote IT support, resolves hardware, software, access, MFA, and lockout issues, manages support tickets, administers user accounts and permissions, maintains IT asset records, and supports SSO and MDM migrations. The role also maintains documentation, performs access reviews, follows security procedures, and coordinates escalations across internal teams and vendors.

Leads global employee-facing IT services, including service desk, onsite support, access management, and IT depot operations. Manages internal and supplier teams, service performance, escalations, VIP support, compliance, roadmaps, budgets, and continuous improvement. Builds partnerships across IT and business functions while ensuring reliable, customer-centric technology experiences and adherence to access control and operational standards.