Top Operations Jobs

The Director, Policy and Risk Reporting will lead the update and maintenance of policies, oversee reporting processes, and coordinate risk communications with executive committees. The role requires strong strategic thinking, problem-solving skills, technical writing, and effective collaboration across organizations.

The Senior Associate will foster a culture of service and volunteerism at Capital One, utilizing data and analytics to enhance associate engagement and community impact initiatives. Responsibilities include leveraging data for decision making, mobilizing associates for community service, and utilizing tools like Tableau for data visualization.

The Senior Associate in the Activation Team will leverage data analytics to inform decision-making and enhance community engagement strategies. You'll empower associates to volunteer and engage with the community through innovative programs and tools while monitoring and forecasting engagement metrics using internal data and Tableau.

As the Director of Policy and Risk Reporting, you will provide strategic guidance on policy updates, improve reporting processes, and oversee the drafting of materials for the Risk Committee. You will collaborate with various stakeholders to ensure clarity and effectiveness in delivering technology and cyber risk content.

The Manager of Process Management will lead a team in executing and improving processes related to Power of Attorney, Conservator, and Guardianship. Responsibilities include monitoring data trends, educating stakeholders, and driving process improvements to enhance efficiency and effectiveness. Strong leadership, analytical skills, and the ability to communicate with multiple levels across the organization are essential.

The Manager of Process Management will lead a team to enhance business processes focused on Power of Attorney, Conservator and Guardianship. Responsibilities include overseeing process improvement initiatives, analyzing data for performance insights, maintaining documentation, and fostering team development to drive efficiency and compliance.

The Process Excellence Senior Manager will lead transformation initiatives within the Capital One Retail Bank Customer Protection Organization, focusing on enhancing customer and agent experiences. The role involves strategic direction, influencing product roadmaps, managing cross-functional communications, conducting research to solve complex problems, and ensuring operational excellence through effective process management.