As an Associate ERS Operator, you will answer multi-line calls, triage emergency situations, complete incident reports, and assist with data entry. You will support a 24-hour Emergency Response Center, connect parties for assistance, and ensure compliance with guidelines. A focus on improving processes and providing excellent client service is essential.

The Associate ERS Operator manages emergency and non-emergency calls in a remote 24-hour center, providing assistance, triaging calls, and completing incident reports while ensuring effective communication and coordination with clients.