Top Operations Jobs

The Senior Manager of Support Knowledge and Content at Peloton will lead initiatives to enhance member support services through effective knowledge management. This includes overseeing internal knowledge bases, developing strategic content delivery, and fostering cross-functional collaboration to improve member experience and optimize service delivery.

The Operations Manager will lead and support the Social Care team within Peloton's Global Member Support organization. Responsibilities include overseeing social engagement on various platforms, identifying social trends, collaborating with other operations leaders, developing strategic action plans, managing potential crises, coaching team members, and implementing solutions to enhance Member experience and operational efficiency.

In this role, you will lead the IT Service Support team, manage service desk operations, implement service improvements, ensure compliance with security policies, and drive high performance across a global support team. You will also handle incident management and oversee the relationship with third-party service providers.