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Cloud • eCommerce • Information Technology • Professional Services • Software
Lead a night-shift EDI/B2B cloud support team for Cleo Integration Cloud, manage ticketing and escalations, ensure SLA adherence, provide technical SME support for EDI mapping and protocols (AS2, SFTP), drive process improvements, monitor KPIs, and deliver training to enhance team performance and customer satisfaction.
Top Skills:
As2Business Process OrchestrationCleo Integration CloudEdiEdi MappingSftpSupport Ticketing Systems
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