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Top Operations & Support Jobs
Cloud • eCommerce • Information Technology • Professional Services • Software
Leads technical support operations for complex EDI, API, and file-transfer incidents. Acts as incident commander for P1/P2 issues, performs root-cause analysis, oversees queue health and SLA adherence, governs backlog reduction, mentors engineers, and drives alert tuning, process improvements, automation, and AI-enabled operational enhancements.
Top Skills:
Ansi X12As2Cleo Integration CloudEdiEdifactFlat FilesFtpHttp/HttpsSftpSpreadsheetsXML
Cloud • eCommerce • Information Technology • Professional Services • Software
Provides technical support for Cleo B2B Cloud and CIC environments. Troubleshoots EDI translation, data, incident, and alert-related issues; performs production bug fixes; onboards trading partners; configures SFTP and AS2 connections; identifies root causes; escalates critical incidents; and coordinates with internal teams to resolve customer issues fully.
Top Skills:
Ansi X12APIsAs2Cleo B2B CloudCleo CicDatabasesEdiEdifactFlat FilesFtpFtpsHTTPHttpsSftpSpreadsheetsSQLXML
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