Provide technical support to global customers by analyzing, reproducing, troubleshooting, and resolving complex IT environment issues. Work across Windows, Linux, macOS, VMware, Active Directory, AWS, and Azure; document cases; maintain technical knowledge bases; follow up on open issues; and meet SLAs. The role develops toward customer calls and SME ownership while using AI tools to accelerate troubleshooting.

Provides technical support for the Lansweeper platform by troubleshooting customer cases, reproducing issues in lab environments, documenting resolutions, managing SLAs, and maintaining technical documentation. The role requires hands-on experience across Windows, Linux, virtualization, networking, Active Directory, and cloud platforms. It also involves proactive case follow-up, customer communication, collaboration with support teams, and eventual participation in enterprise and severity-one customer calls.

Leads strategic Revenue Operations across forecasting, GTM planning, funnel analytics, sales operations, deal desk, pricing, commissions, data governance, and AI transformation. Owns forecast accuracy, unified revenue reporting, annual planning, territory and quota models, commission systems, and GTM technology priorities. Partners with executive leadership and cross-functional teams while managing a team of 2 direct and 9 indirect reports. Drives AI adoption in forecasting, analysis, planning, deal operations, and reporting.