Top Operations & Support Jobs

Handle high-volume customer inquiries across phone, text, chat, and video; resolve routine banking issues, navigate multiple systems, escalate when needed, and provide empathetic bilingual (Spanish/English) service while following policies and compliance requirements.

Provide banking support across multiple branch locations, handling account openings, transactions, cash handling, and credit applications. Build customer relationships, promote banking products, use digital tools, maintain compliance and risk controls, and coordinate referrals to specialists while traveling within an assigned geography.

Supervise mortgage customer service representatives to resolve inquiries, complaints, and disputes; ensure quality, compliance, and timely resolution; identify service and policy improvements; make daily supervisory decisions; collaborate with internal partners; mentor and develop staff; manage staffing and resource allocation; assist hiring.

Manage and develop a team of Customer Service Representatives handling low-to-moderately complex inquiries. Set service standards and goals, resolve escalations, allocate resources, collaborate with stakeholders, mentor staff, and drive productivity while ensuring risk and compliance adherence.

Support branch operations and customer experience by processing teller transactions, resolving issues, escalating when needed, assisting the branch manager with scheduling and operational tasks, identifying customer needs and fraud risks, and promoting digital banking solutions while following policies and controls.

Support branch operations and customer experience by processing teller transactions, handling cash, resolving operational issues, escalating concerns, promoting digital/mobile banking, and assisting the branch manager with scheduling and risk-compliant procedures.

Manage and develop a brokerage support team, allocate people and financial resources, engage stakeholders, improve processes and risk controls, interpret policies, resolve operational issues, mentor direct reports, and ensure FINRA licensing and regulatory compliance.

Lead and supervise teller operations to deliver exceptional customer service while ensuring compliance and risk controls. Manage scheduling, daily teller decisions, coaching and development of direct reports, resource allocation, customer issue resolution and escalation, and support loan-originator referral requirements and regulatory qualification checks.

Provide teller and branch operational support: process transactions, resolve customer issues, escalate when needed, support branch manager with scheduling and operations, identify customer needs and refer bankers, and help prevent fraud while following policies and compliance.

Support branch operations and customer experience by processing teller transactions, resolving operational issues, escalating complaints, scheduling, and helping customers adopt digital banking while following policies and minimizing risk.