Top Operations & Support Jobs

Manage and develop branch managers across multiple locations to drive customer experience, growth, and compliance. Set regional strategies, allocate resources, lead change, monitor performance, and ensure risk and regulatory requirements are met.

Monitor digital platforms and telemetry to detect and triage incidents, coordinate escalation and communications across engineering, security, and business teams, support major-incident response and executive updates, maintain runbooks and handoffs, and drive improvements in detection, acknowledgement, and restoration metrics within a 24x7 shift-based operational model.

Lead and supervise teller operations to ensure compliance, quality, and exceptional customer service. Manage teller scheduling, resolve operational issues, coach and develop staff, allocate resources, and escalate customer concerns. Interpret regulations and policies, support customer needs and referrals to mortgage/SAFE teams, and meet Loan Originator regulatory requirements.

Provide empathetic support for everyday banking customers via phone, text, chat, and video. Resolve routine inquiries, follow policies, navigate multiple systems, escalate as needed, and meet call center metrics while completing required training and language assessment.

Monitor digital platforms and customer signals, detect and triage incidents, coordinate escalations across engineering, security, and business teams, maintain incident communications, support 24x7 on-call shifts, improve operational governance and runbooks, participate in AI-assisted incident response pilots, and track operational metrics to reduce detection and restoration times.

Handle inbound and outbound calls to resolve delinquent auto accounts, collect and negotiate repayment terms, use account resolution systems, escalate complex issues to supervisors, and meet call center performance metrics while providing bilingual Spanish/English customer service.

Lead and develop branch managers across multiple Colorado locations to drive customer experience, growth, and risk-compliant operations. Set regional strategies, allocate resources, implement performance objectives, and collaborate with partners to execute transformational change and talent development.

Lead and manage a branch team to deliver customer-centric service, drive business growth, ensure operational and regulatory compliance (including SAFE/NMLS and LO requirements), coach and develop staff, hire and mentor talent, promote digital banking adoption, and manage branch resources and risk.

Manage and supervise teller operations to deliver excellent customer service and compliance. Oversee scheduling, coaching, resource allocation, issue resolution, and operational tasks. Ensure adherence to regulations, escalation procedures, and branch risk and loss-prevention controls. Support hiring, talent development, and collaborate with regional management and branch teams.

Resolve customer inquiries and complaints about financial products, investigate and process complex transactions, identify and classify regulatory and non-regulatory risks in case management, escalate non-routine issues, negotiate settlements, and ensure compliance with Wells Fargo policies and risk programs.