Top Operations & Support Jobs

Manage and develop a middle office team executing pre- and post-closing corporate credit activities. Oversee review of credit approvals, syndicated loan structures, legal documentation, compliance and booking materials. Partner with front office, legal, risk, compliance, and operations to ensure accurate, timely deal execution and strengthen controls, procedures, and reporting.

Supports a portfolio of corporate and commercial real estate clients through onboarding, account opening, servicing, and issue resolution. Coordinates with legal, compliance, credit, operations, relationship managers, and product teams to deliver timely client outcomes. Ensures regulatory and service-level requirements are met, maintains cross-functional relationships, and improves processes using data, automation, and AI-enabled tools.

Lead and coach branch managers across a district to drive deposits, credit, and investments growth. Translate strategy into branch routines, build leadership and talent pipelines, ensure staffing and strong customer experience, partner cross-functionally, manage risk and compliance, and use performance insights to improve district results.

Leads 24x7 production support for business-critical applications, serving as a technical escalation point during incidents and service disruptions. Responsibilities include monitoring performance and data flows, conducting root cause analysis, supporting deployments and releases, troubleshooting Linux, database, Java, ETL, and reporting environments, and implementing automation and observability improvements. The role also manages operational documentation, modernization and cloud initiatives, service reliability, stakeholder collaboration, and mentoring of junior engineers.

Supports low-complexity securities operations across account onboarding, cash payments, funding, custody, settlement, structured loans, and general ledger reconciliation. Monitors daily securities and cash production, researches issues and risks, resolves escalations, supports policy and process improvements, analyzes operational data, and contributes to cross-team projects and revised procedures.

Supports strategic partnership evaluation and execution across rewards, loyalty, travel, fintech, digital experiences, and card capabilities. Conducts market, customer, competitive, and partner research; develops business cases, financial analyses, presentations, and recommendations; coordinates diligence, outreach, approvals, contracting, implementation planning, governance, reporting, and controls. Collaborates with Product, Finance, Legal, Risk, Compliance, Operations, and Technology stakeholders.

Processes complex trade services transactions, including collections, payments, trade acceptances, and letters of credit. Opens letters of credit, processes payments, identifies discrepancies, traces outstanding items, and resolves time-sensitive issues. Provides subject matter expertise, supports team performance, reviews and distributes work, and trains less experienced staff. Collaborates with colleagues and managers while following operational, regulatory, risk, and compliance requirements.

Supports customers with fraud and claims inquiries in a call center environment. Captures claim details, researches account activity, provides status updates, resolves routine issues, applies regulatory and Visa rules, identifies discrepancies, and escalates complex questions. The role balances customer service, investigative research, accurate data entry, multitasking, and compliance-focused decision-making.

Supports customers with fraud and claims inquiries in a call center environment. Captures claim information, researches account activity, provides status updates, resolves routine and complex claims, applies Visa and regulatory rules, identifies discrepancies, and escalates issues appropriately. The role requires balancing customer service, investigative research, accurate data entry, multitasking, and compliance responsibilities while collaborating with team leads and supporting functional areas.

Investigate, monitor, and resolve Visa debit card fraud claims while applying Regulation E and Visa rules. Review customer transactions and supporting documents, research information across multiple systems, make claim decisions, document findings, notify customers of outcomes, identify discrepancies, and escalate issues. The role requires strong analytical, communication, data-entry, decision-making, organizational, and customer-service skills, along with flexibility for shifts and overtime.