Top Operations & Support Jobs

Manage and maintain business continuity planning (BCP) for a business group: update/create plans, run exercises, audits, BIAs, Everbridge testing, support incident response, report metrics, coordinate resiliency activities, present improvement recommendations, and collaborate with leadership to ensure regulatory and operational readiness.

Provide front-line, roving banking support across multiple branch locations: open accounts, process transactions, handle service requests and credit applications, build customer relationships, promote banking solutions, perform teller cash handling, and ensure compliant, high-quality service while coordinating referrals to licensed specialists.

Provide licensed customer service and account support, handle operations, documentation, and technical support; analyze product/service information, recommend resolutions, ensure compliance, collaborate with partners, and coach junior staff.

Lead a branch sales team to acquire, deepen, and retain customer relationships; coach and develop bankers; drive deposits, lending, and investments; partner with internal sales teams; balance growth with operational risk management and compliance; complete Branch Manager Readiness Program prior to placement.

Support Financial Advisors by servicing client accounts, handling inquiries, preparing forms, scheduling appointments, coordinating referrals and marketing, and maintaining regulatory filing and recordkeeping to grow client relationships.

Provide teller and branch operational support: process and approve teller transactions, resolve customer issues, perform routine to moderately complex operational tasks, support branch manager with scheduling and operations, promote digital solutions, escalate concerns, identify risk/fraud, and motivate staff to meet business objectives while following policies.

Provide client and administrative support to Financial Advisors: service clients by phone and correspondence, establish and maintain accounts and regulatory files, prepare forms and quotes, schedule appointments, coordinate marketing and referrals, and research and resolve account inquiries.

Support branch operations by processing teller transactions, resolving teller-line issues, assisting customers and coworkers, promoting digital/mobile solutions, completing operational tasks while minimizing risk, and supporting the branch manager with scheduling and daily operational duties.

Lead and supervise teller operations to ensure compliance, quality, and exceptional customer service. Manage teller scheduling, resolve operational issues, coach and develop staff, allocate resources, and escalate customer concerns. Interpret regulations and policies, support customer needs and referrals to mortgage/SAFE teams, and meet Loan Originator regulatory requirements.

Provide empathetic support for everyday banking customers via phone, text, chat, and video. Resolve routine inquiries, follow policies, navigate multiple systems, escalate as needed, and meet call center metrics while completing required training and language assessment.