Top Operations & Support Jobs

Supports branch operations and customer experience by processing teller transactions, managing operational tasks, reducing risk, resolving customer and employee concerns, supporting branch scheduling, connecting customers with digital banking solutions, and helping motivate branch staff to meet business objectives.

Lead and manage collections operations teams, develop and execute operational and collections strategies, ensure regulatory compliance and risk controls, drive process improvements, allocate resources, influence stakeholders, and develop talent to meet business objectives and performance targets.

Support branch operations and customer experience by processing teller transactions, resolving teller-line issues, completing operational tasks, educating customers on digital solutions, escalating complaints, and assisting the branch manager with scheduling and operational duties while adhering to risk, compliance, and loss-prevention policies.

Provide personalized banking support across multiple branch locations, handling account openings, service requests, cash transactions, and credit applications. Build customer relationships through proactive conversations, identify referral opportunities, use digital tools to assist customers, and maintain compliance with risk controls while collaborating with branch teammates.

Supports branch operations by processing and approving teller transactions, managing daily operational activities, minimizing risk, resolving customer and employee concerns, and assisting with scheduling. Educates customers about digital banking, identifies financial needs, makes banker introductions, handles cash, escalates issues, and motivates team members. The role requires strong customer service, judgment, policy adherence, fraud awareness, and availability for most Saturdays.

Lead and develop a branch team to drive customer engagement, growth, and operational excellence. Coach bankers, ensure compliance with SAFE and Regulation Z requirements, manage resources, resolve customer and employee issues, promote digital banking adoption, and collaborate with stakeholders to meet branch objectives.

Provides telephone, chat, text, video chat, email, and correspondence support to brokerage and investment clients. Resolves moderately complex inquiries, follows financial services policies, manages risk, promotes digital services, meets performance goals, and escalates non-routine issues. The role requires reliable attendance, completion of six weeks of training, schedule flexibility, and on-site work in Charlotte, North Carolina.

Leads teller-line operations, risk controls, scheduling, customer support, issue resolution, compliance, and performance management. Coaches and develops direct reports, allocates branch resources, supports hiring, resolves escalated concerns, and builds customer relationships. The role also requires compliance with Loan Originator regulations and may involve referring customers to secured lending specialists.

Lead and develop a branch team to drive customer engagement, growth, and operational excellence. Coach bankers on sales and digital adoption, manage resources, ensure compliance with regulations (including SAFE/LO requirements), hire and mentor staff, resolve customer and operational issues, and collaborate with stakeholders to deliver a customer-centric experience. Position includes SAFE mortgage responsibilities and ongoing regulatory/background checks.

Provide empathetic, multi-channel customer support for small business banking products in a high-volume contact center. Resolve inquiries, escalate non-routine issues, promote digital services, follow policies, and meet call center metrics while supporting risk and compliance requirements.