Top Operations & Support Jobs

Lead and supervise teller operations and risk mitigation to deliver excellent customer service. Manage teller scheduling, daily operations, issue resolution, coaching and talent development, resource allocation, and compliance with banking regulations and Loan Originator requirements. Support customers and escalate concerns while collaborating with branch staff and regional management.

Lead and supervise Client Associates to ensure accurate, compliant transactional support across branches. Drive digital onboarding and money-movement adoption, oversee operational readiness for new tools, identify process improvements, handle escalations, approve operational requests, mentor and train staff, and visit branches to coach on operational risk and compliance.

Support branch operations and customer experience by processing teller transactions, resolving teller-line issues, sharing digital/mobile banking solutions, completing operational tasks under policy, assisting branch manager with scheduling, escalating complaints, identifying fraud risks, and motivating staff to meet business objectives.

Manage and supervise teller operations to deliver excellent customer service and compliance. Coach and develop direct reports, manage schedules and daily teller activities, resolve customer issues and escalations, allocate people and resources, and follow regulatory and audit procedures. Support loan-originator referral duties and ensure ongoing qualification and screening requirements are met.

Support branch customer experience by processing and approving teller transactions, resolving teller-line operational issues, recommending digital solutions, and escalating concerns. Perform routine to moderately complex transactional and operational tasks, assist branch manager with scheduling and operations, identify customer financial needs, and help motivate staff while adhering to risk, compliance, and loss-prevention policies.

Provide complex brokerage customer support: act as primary contact for clients and internal partners, resolve account/transaction issues, handle documentation, funding and operations, mentor less-experienced staff, propose process improvements, and follow risk and compliance policies.

Provide moderately complex to complex account management, operations, documentation, funding, and customer service support for brokerage clients. Ensure proper booking and maintenance of accounts, monitor compliance and documentation, assist frontline staff, and collaborate with managers and stakeholders. Follow policies and escalation procedures while working US hours onsite.

Provide complex customer and account support for brokerage-related inquiries, act as primary contact for clients and internal partners, mentor junior staff, propose process improvements, and ensure compliance with risk and regulatory policies.

Provide internal branch support by taking inbound calls, resolving product and transaction questions, following policies to mitigate risk, escalating non-routine issues, and maintaining positive relationships with branch partners. Perform transactional tasks (wires, fiduciary account setup, official checks), update procedures, and support outage/time-sensitive communications.

Provide internal branch product and procedural support by taking inbound calls, resolving moderate complexity issues, and delivering first-contact resolution. Escalate non-routine questions, maintain positive internal relationships, perform transactional and administrative tasks (wires, fiduciary accounts, official checks), and contribute to process and policy improvements while adhering to compliance requirements.