Top Operations & Support Jobs

Handle fraud and claims inquiries by authenticating customers, researching and decisioning multiple claim types using internal systems, de-escalating sensitive situations, escalating when needed, and suggesting process improvements to reduce risk and improve customer experience.

Resolve customer inquiries and complaints about financial products, investigate and process complex transactions, identify and classify regulatory and non-regulatory risks in case management, escalate non-routine issues, negotiate settlements, and ensure compliance with Wells Fargo policies and risk programs.

Provide teller transaction processing and customer support, escalate or resolve operational issues, assist branch manager with scheduling and daily operations, promote digital banking solutions, identify fraud/risk, and ensure adherence to policies and compliance while delivering excellent customer service.

The Branch Operations Coordinator is responsible for supporting daily operations, ensuring efficient processes, and providing excellent service to clients. Responsibilities include coordinating schedules, managing documentation, and assisting with various administrative tasks to enhance branch functionality.

The role involves managing IT hardware assets, leading technology operations initiatives, troubleshooting issues, and enhancing deployment processes to improve end-user experience.

Support implementation of operations and business execution initiatives across lines of business. Identify process improvements, perform administrative and transactional tasks, assist with strategy and execution programs, and conduct QA reviews of voice and non-voice transactions. Interact with colleagues and follow supervisor direction.

Manage daily branch operations, lead and coach staff, ensure excellent customer service, achieve sales and performance targets, oversee cash and risk controls, maintain regulatory compliance, recruit and train employees, and handle local stakeholder relationships.

The Technology Operations Analyst will support day-to-day operations, troubleshoot issues, and assist in implementing technology solutions. This role may involve data analysis and user support.

About this role:
Wells Fargo is seeking to hire a Customer Service Representative to be part of our Global Payment & Liquidity (GPL) operations. The role is responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a ...

Handle customer inquiries related to suspected fraud, investigate and document suspicious activity, escalate cases per policy, communicate findings to customers and internal teams, and help prevent financial loss through accurate case resolution.