Top Operations & Support Jobs

The role involves investigating payment inquiries, performing clerical operations, and preparing/distributing mail under supervision in a banking environment.

The Fraud & Claims Operations Representative will identify customer experience improvements, assist with claims management, and communicate effectively with customers. Responsibilities include managing fraud detection and claims processes while escalating issues as needed.

Process and approve teller transactions, support customers and branch staff, complete operational tasks while minimizing risk, escalate or resolve issues, promote digital banking solutions, assist branch manager with scheduling and operations, and help motivate staff to meet business objectives.

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Provide frontline voice customer service for Wells Fargo checking and savings customers via phone and other channels. Answer inquiries, resolve issues, escalate when needed, follow policies and multiple computer systems, and support high-volume inbound/outbound call operations while adhering to schedules and training requirements.

Provide phone-based banking support to Wells Fargo clients, handle routine transactional and administrative tasks, escalate issues to senior staff, attend training, and work assigned shifts including graveyard and holidays while following risk and compliance policies.

Supervise and coach customer service representatives to resolve customer inquiries, complaints, and disputes; ensure quality, compliance, staffing, resource allocation, and process improvements while collaborating with internal partners and mentoring direct reports.

Handle incoming claims calls, capture customer claim details, research and update claim status, identify improvements to customer experience, perform routine customer support tasks, and escalate issues to leads.

Lead international compliance and operational risk officer providing SME oversight on Third Party and Change Management risks across EMEA, APAC and Americas. Advise stakeholders and enterprise risk teams, ensure policy and regulatory compliance, support change implementation, utilise AI tools for data-driven risk insights, monitor and report risk profiles, identify and escalate emerging issues, and liaise with Audit, Legal and regulators.

Handle high-volume customer inquiries about financial products via phone, text, chat, and video; resolve issues, follow policies and compliance, navigate multiple systems, escalate when needed, and collaborate with team members.