Top Operations & Support Jobs

Support securities lifecycle operations including account onboarding, cash payments, settlement, custodial and trust operations. Research and resolve low-to-moderately complex issues, recommend process improvements, monitor daily production, and contribute to projects while ensuring compliance and risk controls.

Lead and develop a branch team to drive customer engagement, growth, and operational excellence. Coach bankers, ensure regulatory and SAFE/LO compliance, manage resources, resolve customer and employee issues, promote digital adoption, and hire/mentor staff.

Process and approve teller transactions, support customer experience and digital adoption, perform routine to moderately complex branch operational tasks, minimize risk and follow policies, assist branch manager with scheduling, resolve teller line issues, escalate complaints, identify customer financial needs, detect potential fraud, and motivate the team to meet business objectives.

Investigate and resolve Visa debit card fraud claims per Regulation E and Visa rules. Use multiple online systems to research transactions, document findings, communicate results to customers, perform data entry, escalate discrepancies, and ensure accurate claim decisions.

Support institutional trade lifecycle and onboarding, manage client requests and custodial/funding operations, research and ensure regulatory reporting compliance, develop MIS for process tracking, identify process improvements, and collaborate with stakeholders to resolve complex issues.

Handle customer claims by capturing details, researching account activity, updating claim statuses, and escalating complex issues. Provide call-center support balancing customer service with investigative research and collaborate with teammates to improve customer experience.

Manage day-to-day mortgage closing operations and a team supporting loan processing, documentation, and compliance. Drive performance, process improvements, stakeholder engagement, policy implementation, budget/resource allocation, and employee development while ensuring regulatory and investor requirements are met.

Provide teller and branch operational support: process transactions, resolve customer issues, escalate when needed, assist branch manager with scheduling and daily operations, promote digital solutions, detect fraud risk, and help motivate the branch team while following compliance and risk policies.

Manage and supervise IT operations teams to ensure timely, compliant delivery of network, database, server, storage and infrastructure services. Oversee incident and recovery processes, enforce ITSM/ITIL controls, drive process improvement, capacity and cost management, stakeholder engagement, and talent development for service desk operations.

Perform moderately complex operational duties supporting a service center or department: collect data, prepare reports and input forms, use internal systems, coordinate projects, furnish information, and guide employees on personnel policies and procedures.