Top Operations & Support Jobs

Support branch operations and customer experience by processing and approving teller transactions, resolving teller-line issues, promoting digital banking, performing transactional and operational tasks, assisting branch manager with scheduling, escalating complaints, identifying fraud risks, and following compliance policies.

Manage and develop a team supporting brokerage operations; engage stakeholders; improve processes and risk controls; make resourcing and operational decisions; interpret policies; allocate people and financial resources for Brokerage Support; mentor direct reports and assist hiring.

Lead and develop a branch team to drive customer engagement, growth, and operational excellence. Coach bankers on sales and digital adoption, manage resources, ensure compliance with regulations (including SAFE/LO requirements), hire and mentor staff, resolve customer and operational issues, and collaborate with stakeholders to deliver a customer-centric experience. Position includes SAFE mortgage responsibilities and ongoing regulatory/background checks.

Supervise customer service representatives handling inquiries, complaints, and disputes; ensure timely, compliant resolution; identify process improvements and risk controls; make daily supervisory decisions; allocate staffing and resources; mentor direct reports and assist with hiring; collaborate with internal partners and interact with external customers to ensure satisfaction.

Support branch operations and customer experience by processing teller transactions, handling routine to moderately complex operational tasks, escalating issues, assisting scheduling, identifying customer needs, preventing fraud, and motivating the team while following compliance and risk policies.

Process and approve teller transactions, support customer experience and digital solutions, complete routine to moderately complex operational tasks, assist branch manager with operations and scheduling, resolve teller-line issues, escalate complaints, and help motivate staff while adhering to risk and compliance policies.

Lead and develop technology operations teams to manage infrastructure, network, database, backups, recovery, and availability. Drive process improvements, risk and compliance controls, stakeholder engagement, and strategic initiatives for highly automated, latency-sensitive, client-facing applications.

Provide consultative end-to-end technical support for a small portfolio of business and corporate clients using digital banking platforms. Maintain account portfolios with client managers, produce loan reports/forms, assist with non-complex financial statement analysis, evaluate portfolio profitability and risk, resolve customer issues, and collaborate with internal teams while following compliance and procedures in a hybrid call-center environment.

Support branch operations and customer experience by processing teller transactions, resolving teller-line issues, educating customers on digital banking, completing operational tasks, assisting branch management with scheduling, escalating risks or complaints, and motivating staff to meet business objectives while following policies and controls.

Provide bilingual (Spanish/English) customer support for credit card inquiries via phone, text, chat and video; resolve routine issues, follow policies, navigate multiple systems, escalate as needed, and meet call center performance metrics while completing required training.