Provide technical product support for Postman users: diagnose, troubleshoot, and resolve customer issues across channels (including phone). Collaborate with engineering/product teams, contribute knowledge-base content, build internal tools and proofs-of-concept, and meet CSAT and responsiveness metrics. Support global customers with IST-aligned hours and participate in rotating weekend coverage.

Provide billing support across email, ticketing, and live chat channels; own billing issues end-to-end; handle invoices, payments, refunds, subscriptions, renewals and cancellations; use Zendesk, Salesforce, Jira and Confluence; triage and escalate issues, surface sales/renewal opportunities, meet SLAs, and work rotational shifts in a 24/5 coverage model.