Top Operations & Support Jobs

Lead Adyen’s APAC IT support function from Singapore, managing a distributed team across Singapore and Bengaluru. Set regional support strategy, develop staff, improve operational performance, automate repetitive workflows, guide technical and architectural decisions, and deliver support projects. Partner with senior management and cross-functional teams, manage vendors, and ensure a high-quality employee IT experience across APAC offices.

Provide first-line support to merchants and commercial teams on finance and treasury products. Advise merchant finance teams on platform features, analyze financial pain points, and collaborate with finance product and development teams to improve or create solutions. The role requires financial products experience in banking or fintech, strong analytical and commercial skills, effective communication, decision-making under pressure, comfort with ambiguity, and advanced Excel proficiency.

Provides first-line support to merchants and commercial teams on finance-related issues, including reconciliation, payouts, settlements, payments, and financing status. Advises merchant finance teams on Adyen products, analyzes pain points, and collaborates with Finance, Product, Development, and Account Management teams to improve platform capabilities. The role requires B2B customer support experience, financial and analytical skills, advanced Excel proficiency, strong communication, and the ability to prioritize effectively in a fast-paced environment.

Provide direct technical support to global merchants using Adyen’s payment platform and APIs. Troubleshoot integrations and web technologies, advise on implementation best practices, resolve merchant issues, advocate for product improvements, and communicate feedback internally. The role requires strong customer service, technical problem-solving, prioritization, adaptability, and collaboration across technical and commercial teams in a 24/7 support environment.

Lead the AI and innovation direction for Operations, identify and prioritize high-value use cases, and build a central Ops innovation model. Manage a small Forward Deployed AI team, partner with domains and engineering to deliver scalable solutions, track delivered value, and drive adoption and upskilling across the function.

Lead the Support Quality Assurance function and a team of 2–3 QA Specialists. Define the long-term transition from manual to AI-led evaluation, develop QA frameworks and scoring systems, establish calibration and governance, track quality KPIs, ensure audit readiness and regulatory compliance, manage QA tooling and vendors, and translate insights into improved CSAT, NPS, first-contact resolution, and reduced escalations.

Lead a Singapore-based technical support team serving global merchants. Responsibilities include setting support goals, shaping global support strategy, mentoring team members, resolving complex technical escalations, collaborating with technology and commercial teams, and monitoring KPIs to improve operational performance. The role requires strong people leadership, web technology knowledge, problem-solving skills, communication abilities, and experience managing geographically distributed teams.

Lead Adyen’s 90+ person technical and operational support organization across EMEA. Define and execute regional support strategy, develop managers and team leads, represent Support in customer conversations and QBRs, improve processes and performance metrics, and partner with Commercial, Product, and Operations. Drive scalable change, automation, and generative AI adoption while translating customer feedback and data into strategic improvements.

Lead a team of Project Operations Managers in delivering customer solutions, driving process improvements, and managing global project initiatives while ensuring efficient implementation of Adyen's services.

Provide first-line technical support to global merchants using Adyen's payments platform and APIs. Troubleshoot integrations, advise on best implementation practices, escalate product issues internally, and participate in a rotating weekend/holiday support schedule.