Top Operations & Support Jobs

Leads frontline IT operations and 24x7 command center teams, overseeing incident response, escalations, root cause analysis, service restoration, monitoring, and continuous improvement. Partners with IT, engineering, security, product, and business stakeholders to maintain technology stability and enterprise resilience. Establishes operational procedures, documentation, governance, major incident communications, and on-call models while developing team talent and managing technology vendors and spending.

Supports warehouse management systems through SAP configuration, functional testing, requirements analysis, troubleshooting, documentation, and process improvement. Collaborates with product owners and business users on user stories, release planning, security, compliance, and audit standards. Focus areas include workflow optimization and Connectship/FedEx integrations. The role requires SAP warehouse management knowledge, functional specifications, test planning, process documentation, and support for scalable supply chain technology solutions.

Provides onsite technical support through transaction review, data annotation, quality checks, discrepancy investigation, documentation, and issue escalation. Guides end users through step-by-step solutions, communicates findings, supports deployments, and contributes to process-improvement efforts. Requires strong attention to detail, analytical ability, written communication, and at least one year of relevant experience. The role is fully onsite in Santa Ana, California, Wednesday through Sunday, 2:30 PM to 11:00 PM.

Provides high-level administrative support to senior business leaders through calendar and meeting management, travel planning, document preparation, communications, and department resource maintenance. Coordinates domestic and international travel, manages Teams and SharePoint resources, supports onboarding and offboarding, participates in projects, and improves administrative processes. Requires strong judgment, organization, communication, proofreading, adaptability, and the ability to manage complex, non-routine details.

Lead and evolve IT Operations and service desk functions, build ITSM processes, oversee cloud and SaaS support, drive observability/automation, manage vendor and Grainger IT relationships, and coach a high-performing IT team.