Top Operations & Support Jobs

The VP of Revenue Operations will build and scale HiBob’s global revenue engine across Sales, Marketing, Customer Success, and Finance. Responsibilities include sales planning, territory and quota design, forecasting, pipeline management, CRM optimization, GTM technology ownership, AI tool adoption, performance analytics, dashboarding, cross-functional alignment, and leadership of the Sales Operations and Enablement team. The role requires improving revenue predictability, productivity, conversion rates, and operational efficiency in a global B2B SaaS environment.

Provide Tier 1 and 2 technical support for Windows and macOS workstations, SaaS applications, networks, conferencing systems, meeting rooms, and audiovisual equipment. Administer Okta, Google Workspace, Jamf, Zoom, Zendesk, and Office 365; configure SSO; manage IT assets, inventory, onboarding, and offboarding. Support events, document solutions, improve IT processes, and lead technology projects. This is a hybrid role requiring New York Metro residency and at least three NYC office days weekly.

Supports complex SaaS deals across pricing, quoting, commercial terms, contract amendments, governance, and revenue recognition. Acts as a commercial advisor to Sales, Customer Success, Finance, Legal, and Billing; manages requests through Salesforce, identifies risks, resolves blockers, and recommends practical solutions. The role also contributes to process improvements, automation, documentation, and continuous improvement across the Deal Desk function.

Leads payroll services and operations across the US and UK, owning strategy, implementation, customer outcomes, revenue, and P&L. The role builds scalable payroll delivery models, improves operational excellence, partners with Product and Customer Success, and develops a high-performing organization. It also drives payroll market growth, retention, expansion, and the use of AI and automation to improve service delivery.

Lead HiBob’s professional services and service partner delivery functions as a P&L center. Set strategic direction, improve operational efficiency and profitability, build high-performing teams, enhance customer satisfaction and retention, and expand partner capabilities. Responsibilities include pricing, service scalability, partner certification and learning programs, implementation standards, innovation, and cross-functional alignment with Sales, Product, and Engineering.

Leads AI, automation, process redesign, and operational tooling initiatives for Customer Experience. Builds AI agents, intelligent workflows, integrations, reporting, and automations across Zendesk and other SaaS platforms. Identifies bottlenecks, improves knowledge management and support processes, drives AI adoption, and partners cross-functionally to improve CX KPIs, efficiency, service quality, and scalability while supporting daily delivery operations.