Top Operations & Support Jobs

Lead and perform daily QA of risk operations to ensure compliance and process efficiency. Run QA programs, produce monthly reports, identify root causes, recommend fixes, monitor remediation, and collaborate globally to improve procedures and systems.

Lead and scale a global customer support organization across regions and channels. Own strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, vendor/BPO management, and support tech stack. Drive deflection, AI/automation, incident leadership, cross-functional advocacy with Product and Engineering, and build high-performing regional teams in Singapore.

Provide on-site and remote IT support for employees, handling hardware/software troubleshooting for macOS and Windows, SaaS and AV support, new-hire onboarding, basic SaaS administration (Google Workspace, Okta, Slack), documentation, triage/escalation, and collaborate globally while supporting events and occasional on-call duties.

Lead strategic projects to improve EMEA customer experience and uplift operational functions. Use data-driven analysis (SQL/R/Python, BI) to solve problems, align stakeholders, track progress, surface risks, and execute special deep-dive requests from leadership.

Lead high-impact, data-driven operational strategy projects across product domains. Drive continuous improvement, CX analysis for enterprise segments, cross-functional alignment, KPI monitoring, and senior leadership reporting.

Provide empathetic, high-quality customer support via ticketing and direct conversations; de-escalate and resolve issues, explain Airwallex products, work cross-functionally to solve complex problems, suggest process improvements, and maintain excellent communication using support systems like Zendesk.

Lead a global QA team covering AML/KYC/Transaction Monitoring, underwriting and fraud risk. Design and run a comprehensive QA framework, perform monthly testing, identify risks and root causes, report outcomes to leadership, track remediation to closure, and provide data-driven insights to support operational excellence and projects.

Manage account handovers between BD, CSMs, and AMs; design, document, and analyze sales incentive programs; prepare client-facing materials and maintain related workflows and reporting.

Lead and scale a global FCC monitoring and testing programme to validate AML, sanctions, and KYC/KYB controls. Build data-driven continuous assurance, oversee system-encoded control validation, produce executive reporting, drive remediation, and represent the function in regulatory exams and audits while managing a global team.

Lead risk operations strategy by using large-scale data analysis to find anomalies, improve risk controls, run proactive risk assessments, manage cross-functional risk projects, uplift efficiency with AI/automation, and present risk insights and remediation plans to senior leadership.