Top Operations & Support Jobs

Manages, investigates, evaluates, and resolves insurance claims, including coverage, liability, damages, reserves, settlements, suspicious claims, subrogation, and fraud referrals. Communicates with policyholders, claimants, witnesses, attorneys, and other parties; negotiates settlements, coordinates inspections, maintains claim files, and prepares reports. Requires strong communication, analytical, investigative, interpersonal, and negotiation skills, along with a bachelor’s degree and required licensing.

Provides remote customer service to policyholders and agents regarding personal lines insurance products. Resolves policy-related issues within scope, escalates complex matters, and identifies customer needs to support satisfaction, retention, and business growth. Requires paid full-time training, weekend rotation, dependable wired internet, and an active Property and Casualty Producers insurance license.

Handles moderately complex to complex workers’ compensation claims, including investigations, coverage and liability decisions, damage evaluation, reserve setting, settlement negotiations, litigation coordination, and attendance at trials. Provides technical guidance, mentors team members, supports quality reviews and claim committees, and manages referrals to specialists. Requires strong communication, negotiation, leadership, claims-handling, insurance coverage, legal liability, and state tort-law knowledge.

Manage complex, litigated commercial general liability and construction casualty claims valued at $500,000 or more. Responsibilities include coverage analysis, liability assessment, investigations, reserving, negotiations, litigation strategy, outside counsel and expert coordination, and settlement decisions. The role requires collaboration with legal, underwriting, reinsurance, product, and subrogation teams, along with mentoring less-experienced claims professionals and contributing to process improvements.

Participate in a claims specialist development program by investigating insurance claims, reviewing medical records, evaluating damages, determining liability and case severity, and negotiating settlements with customers or attorneys. The role includes comprehensive training, mentoring, and independent claims management while requiring strong analytical, communication, negotiation, empathy, and organizational skills.

Manages and resolves complex, high-exposure personal property claims with limited supervision. Investigates coverage, conducts on-site inventories and damage assessments, values contents, explains settlements, and provides policyholder service. Coordinates contractors, emergency repair teams, cleaning services, and other vendors while negotiating scopes and estimates and monitoring compliance. May assist other claims teams with inspections and customer contact. Maintains expertise through continuing education and industry training.

Investigates and evaluates moderately complex to complex workers compensation and commercial claims. Determines coverage, liability, compensability, reserves, and damages; negotiates settlements and coordinates litigation. The role also engages experts, conducts mediations and reviews, mentors team members, supports escalated issues, participates in quality reviews, and may assist with team workload assignments and technical direction.

Supports Liberty Mutual Investments initiatives across financial products, data and analytics governance, investment products, operational strategy, and strategic execution. Responsibilities may include dashboard enhancement, automation opportunity analysis, data governance, product requirements, Agile delivery, process documentation, reporting, stakeholder communications, change adoption, and development of playbooks and process maps.

Investigate and evaluate residential property claims in the field, assess damage, prepare repair estimates, explain coverage, support policyholders, coordinate vendors, and manage claims from initial notice through closure. The role requires frequent local driving, property inspections involving roofs and confined areas, independent workload management, customer service, negotiation, construction knowledge, licensing, and occasional catastrophe assignments.

Investigate and evaluate residential property claims onsite, prepare repair estimates, explain coverage, support policyholders, coordinate vendors, and manage claims from initial notice through closure. The role requires frequent local fieldwork, property inspections involving roofs and confined spaces, customer communication, negotiation, construction knowledge, licensing, and independent workload management. Occasional catastrophe assignments and limited overnight travel for training or meetings may be required.