Top Operations & Support Jobs

Manage complex commercial excess and umbrella claims throughout the full lifecycle. Investigate liability and coverage, set reserves, evaluate losses, negotiate settlements, manage litigation and outside counsel, authorize payments, and close claims. Coordinate with legal, underwriting, reinsurance, and claims partners; monitor regulatory developments; mentor staff; and support special projects.

Handle auto claims from start to finish for insured customers and claimants. Guide customers through the claims process after accidents, provide empathetic phone support, assess and resolve issues, coordinate claim activities, use multiple systems, and maintain accurate processing in a paperless environment. The role includes paid training and licensing, requires strong organization, decision-making, typing, multitasking, and customer service skills, and follows a hybrid schedule with in-office training.

Analyzes and supports a knowledge management platform, focusing on access management, organizational changes, troubleshooting, requirements, process documentation, testing, incidents, reporting, and stakeholder alignment. Translates business needs into user stories, acceptance criteria, process flows, and business rules. Coordinates with technology teams, vendors, product stakeholders, compliance, and business users to validate requirements, resolve access issues, support UAT, document processes, and improve platform workflows.

Manage high-severity environmental and commercial casualty claims from initial notice through resolution. Responsibilities include coverage analysis, liability assessment, reserving, litigation strategy, settlement negotiation, payment oversight, and directing defense counsel, coverage counsel, and environmental consultants. The role also involves advising leadership on emerging exposures, mentoring claims staff, partnering with underwriting and reinsurance, and maintaining claim-file confidentiality and payment integrity.

Handle auto insurance claims from intake through resolution, guiding insured customers and claimants after accidents. Communicate by phone, assess needs, solve problems, coordinate claim activities, and manage multiple systems in a high-volume environment. The role includes paid training and licensing, hybrid work with at least two office days per month, and additional in-person training during the first six months.

Manage complex environmental, pollution, toxic tort, and mass litigation claims from investigation through resolution. Responsibilities include coverage analysis, liability assessment, reserving, settlement negotiation, payment authorization, litigation strategy, outside counsel and consultant oversight, and collaboration with legal, underwriting, reinsurance, brokers, and policyholders. The role also tracks legal developments, mentors colleagues, protects claim data, and contributes to process-improvement initiatives.

Investigates, evaluates, negotiates, and resolves attorney-represented bodily injury claims. Communicates with claimants, policyholders, witnesses, and other parties; evaluates coverage, liability, damages, reserves, and settlement opportunities; identifies suspicious claims and subrogation potential; maintains accurate claim documentation; and protects financial and claims information. The role is hybrid, requires licensing as applicable, and includes mandatory virtual training with periodic office attendance.

Manages, investigates, evaluates, and resolves attorney-represented and litigated auto and homeowners bodily injury claims. Responsibilities include assessing coverage, liability, damages, reserves, and settlement authority; identifying suspicious claims and subrogation opportunities; preparing for trials and hearings; coordinating with counsel; communicating with claimants and policyholders; maintaining claim files; and overseeing counsel billing and practices.

Investigates, evaluates, negotiates, and resolves attorney-represented bodily injury claims. The adjuster assesses coverage, liability, damages, reserves, and settlement opportunities; communicates with claimants, policyholders, witnesses, and attorneys; identifies suspicious claims and subrogation opportunities; maintains accurate claim files; and secures financial and claims information.

Handle auto insurance claims from start to finish, guiding insured customers and claimants through the claims process after accidents. Communicate by phone, assess needs, resolve problems, manage multiple claims tasks, use several systems, and maintain accurate claim processing in a high-volume virtual or office environment. Paid training and licensing are provided, and no prior claims experience is required.