Lead and evolve onboarding and ongoing enablement for Support in Manila: own a 6-week onboarding, facilitate in-person training, build scalable learning paths (live and async), use enablement tools, partner cross-functionally, measure success with CSAT/QA/ramp metrics, and iterate programs based on data.

The Deal Desk Analyst will manage deal support, ensure accuracy in contracts, improve processes, and translate operational issues into solutions.

Own Salesforce architecture and GTM systems for Marketing, Sales, and Customer Success. Design scalable solutions, govern multi-instance Salesforce, support quote-to-cash and AI-driven GTM builds, build automation (Flows, Apex, LWC), integrate Salesforce tools, lead stakeholder alignment, and manage end-to-end implementations from discovery through rollout and adoption.