Top Operations & Support Jobs

Provide onsite IT support in Frankfurt, configure and install computers, networks and AV for events and new sites, manage AD/Okta/Google Workspace accounts, deploy desktop apps, troubleshoot LAN/WAN/WiFi/printing/video conferencing, maintain asset inventory and document work, provide rotational after-hours on-call support and occasional travel to trade shows and remote offices.

Provide phone and email customer support for PSA Japan: handle inquiries about submissions, shipping, payments, accounts and systems; resolve issues and escalations with other departments; improve support processes, manuals, FAQs and tools; participate in CS projects and collaborate with IT to enhance portals and workflows. On-site, full-time role reporting to the CS Manager.

Collectors is launching Beckett operations in Lage, Germany and hiring Trading Card Graders, Operations Associates, and Customer Support Representatives. Graders inspect and document card condition; Operations handle shipments, packaging, and quality checks; Customer Support answers email/ticket inquiries and maintains records. Roles require attention to detail, teamwork, and computer literacy; German and English required for support. Training provided; competitive salary and benefits.

Lead and coach a Customer Care team onsite in Plano, TX, managing daily phone/email support, escalations, KPIs, quality, and process improvements. Drive hiring, onboarding, workforce planning, and cross-functional initiatives to improve customer experience and operational efficiency.

Lead daily eBay authentication operations from the Santa Ana office, monitor and report team metrics, set goals, coach and develop staff, manage inventory and cycle counts, facilitate huddles, resolve conflicts, and ensure compliance with safety, attendance, and security policies.

Lead and execute continuous improvement initiatives using VSM, DMAIC, and Kaizen. Analyze operational and financial data, define KPIs, prepare dashboards and business cases, develop SOPs and standard work, facilitate improvement events, advise managers on process design, and support implementation and tracking of sustainable efficiency, quality, and cost improvements. Onsite in Frankfurt.

Lead and execute continuous improvement initiatives using VSM, DMAIC, and Kaizen. Manage small-to-mid projects, develop SOPs and standard work, analyze KPIs, build dashboards and business cases, facilitate cross-functional workshops, advise managers on process design, and support training to sustain operational improvements.

Handle inbound customer inquiries and disputes, investigate claims, process adjustments and shipping, update order spreadsheets, collaborate with operations, escalate unresolved issues, and provide accurate, empathetic communication using department protocols and tools.

Supervise the Customer Relations Center in Plano, TX, driving KPIs, staffing, training, SOPs, and continuous improvements. Resolve escalated calls/emails, collaborate with IT and operations for portal and data insights, assist claims and QA, and ensure SLA turnaround times are met.

Handle customer claims for damaged or lost collectibles by reviewing and processing payment requests, drafting settlement agreements, maintaining insurance logs and records, providing status updates, and coordinating with internal stakeholders via phone and email.