Top Operations & Support Jobs

Conduct enhanced due diligence and KYC reviews for high‑risk customers, analyse transaction histories for risk indicators, approve onboarding decisions, draft SAR narratives when needed, support audits, mentor junior analysts, and contribute to process and policy improvements.

Own operational health and scale of Wise Platform card programs. Manage BAU for card issuance, disputes, invoicing, vendor relationships, incidents, reporting, and drive automation to reduce operational load while supporting Customer Success and partner escalations.

Provide IT support for Windows and Apple environments, manage endpoint support, document work, install and repair hardware and software, and assist new users with technology.

Plan and execute internal global events in Budapest and other locations. Support event logistics (AV, webinars, travel, vendors), manage budgets and vendor relationships, mitigate risks, run on-site activities, collect post-event feedback, and coordinate stakeholders across teams.

Conduct enhanced due diligence (EDD) and high-risk customer assessments, analyse transaction behaviour, draft SAR narratives, support audits and regulatory queries, mentor KYC analysts, lead process improvements, and ensure KYC records meet AML/CFT standards across multiple jurisdictions.

Lead and build a Deactivations KYC Operations team focused on enhanced due diligence and risk assessment. Manage people and performance, design processes and QA frameworks, handle complex escalations, collaborate with stakeholders, and drive continuous improvement and training to ensure regulatory compliance and mitigate financial crime risk.

The FinCrime Operations Team Lead manages a team of analysts to mitigate financial crime risks, ensuring operational efficiency and compliance. Responsibilities include team leadership, operational management, and performance oversight while fostering a collaborative and proactive work environment.

The Head of KYC Outsourcing Vendor Management will lead the vendor management team, ensuring service delivery and performance while managing vendor relationships, overseeing risk and compliance, and optimizing financial operations.

Lead a global team of Performance Steering Leads to govern KPIs (AHT, Occupancy, Adherence, CpH, SLA), apply statistical methods to reduce variance, drive RCA-based remediation, partner with Product/Engineering to automate operational debt, and implement vendor scorecards to ensure efficiency and predictability at scale.

Lead the KYC Outsourcing Vendor Management team to ensure service delivery, vendor performance, and compliance. Build and coach a high-performing team, define KPIs and scorecards, manage finances and vendor contracts, drive remediation and risk mitigation, and act as primary escalation point between internal stakeholders and external vendors.