Top Operations & Support Jobs

Lead and manage a Quality Assurance team focusing on operational excellence in risk and compliance, driving improvements, and coaching staff. Collaborate with stakeholders to communicate insights and enhance organizational processes.

Lead and develop a Financial Crime Operations team focused on high-risk KYC/AML cases. Translate strategy into operational plans, manage performance, ensure regulatory compliance, drive process improvements, own incident response, and partner with cross-functional stakeholders to optimize customer-focused, scalable processes.

Investigate and resolve customer complaints, perform root cause analysis, maintain regulatory-compliant records, communicate outcomes to customers and internal teams, and recommend product/process improvements while supporting local and global complaints.

Investigate and resolve customer complaints across jurisdictions, perform root-cause analysis, communicate with internal teams and customers, draft regulatory-compliant responses, maintain records and audit trails, and recommend product/process improvements while guiding support teams.

Lead multiple KYC team leads and their analyst teams to deliver high-quality customer due diligence and meet operational KPIs. Coach and develop people, improve processes and automation, manage performance and resourcing, support audits and regulatory obligations, and act as escalation and stakeholder liaison to drive team outcomes and compliance.

Lead Scheduling and Intraday Workforce Management: translate capacity plans into compliant schedules, run weekly tactical steering, manage real-time performance and incident response, embed WFM governance and continuous improvement across the CoE.

Lead a Budapest-based AML investigations team to identify suspicious payment patterns, ensure regulatory compliance, improve operational processes and KPIs, develop investigators, and collaborate with product and engineering to automate and enhance customer experience while fostering team wellbeing and inclusion.

Lead enhanced due diligence (EDD) reviews for high-risk customers, analyse transaction histories, escalate and draft SAR narratives when needed, maintain AML/CFT compliance, support audits, communicate with internal teams and customers, and drive process improvements within the Deactivations team.

Lead and manage multiple High Risk Assessment Team Leads to ensure high-quality KYC/AML investigations, drive operational efficiency, coach leaders, set area strategy, and maintain regulatory compliance across the organization.

Own end-to-end case resolution for high-volume consumer and business customers, focusing on retention. Provide empathetic, autonomous support, coordinate with KYC/Financial Crime teams, document resolutions, meet KPIs, and surface feedback to reduce friction and improve processes.