Top Operations & Support Jobs

Lead Wise's Romania operations: define market strategy and product localisation, secure licences and regulatory approvals, manage local branch as legal representative, maintain regulator and partner relationships, coordinate with global teams, drive commercial partnerships, ensure compliance and incident response, and scale local teams and infrastructure.

Execute quality checks and calibrations for complex, high-risk payments cases; lead thematic reviews, root-cause analysis and calibration with stakeholders; mentor colleagues; use advanced analytics and AI to derive insights; present findings to stakeholders; support audit/regulatory activity and drive continuous improvement against KPIs and SLAs.

Perform CDD/EDD reviews and transaction monitoring to assess customer risk, verify identity and ownership, maintain accurate KYC records, escalate suspicious activity, communicate with customers, and meet KPI targets in a shift-based environment.

The Capacity Management Program Specialist oversees workforce supply programs, ensuring alignment between requisitions and capacity plans while managing data integrity and risk escalation.

Lead KYC/EDD reviews for high‑risk customers, analyse transactions and behaviour, approve onboarding where appropriate, draft SAR narratives, support audits, mentor analysts, liaise with internal teams, and contribute to process improvements and policy updates to maintain AML/CFT compliance.

Lead direct scheme integration and daily operations for Japan's Zengin clearing network. Own incident management and on-call triage, business continuity planning, maintenance coordination, and audit/risk governance. Drive strategic implementations including 8th Generation Zengin migration and represent the company in industry study groups while managing regulator and partner relationships.

The WFM Operations Partner Senior Lead oversees workforce management practices, ensuring effective operational decision-making, managing teams, and promoting data-driven strategies. This includes leading Ops Partner functions, setting standards, and enhancing workforce decision quality without executing tactical WFM tasks.

The KYC Operations Senior Lead oversees multiple teams focusing on performance, streamlining processes, and promoting a customer-centric approach while ensuring compliance with KYC and AML regulations.

Lead regional AML investigations strategy and operations for a large multi-layered team (~170 people). Provide executive partnership and data-driven risk insights, ensure timely SAR/STR filings, drive KPIs, partner with Product and Engineering on automation, manage regulatory audits, and align regional initiatives with global AML strategy to protect the platform and support business objectives.

Lead and develop a team of KYC analysts to perform customer due diligence, manage escalations, improve processes, ensure quality control, meet KPIs, and maintain regulatory compliance to prevent financial crime.