Top Operations & Support Jobs

Support daily, monthly, quarterly, and year-end data integrity and reconciliation for investment platforms. Reconcile cash balances, validate portfolio cash projections, act as data steward for reference data, troubleshoot data quality issues, support ad hoc reporting, and document processes while partnering with cross-functional teams to improve data governance and automation.

Leads daily operations, manages team productivity and quality targets, monitors transactions and queues, handles escalations, conducts root-cause analysis, and recommends workflow improvements. Provides coaching, training, feedback, reporting, audit support, and client interaction while ensuring compliance with internal policies, external regulations, and information security standards.

Administers group insurance transactions for participants, plan sponsors, customers, and internal partners. Reviews and enters enrollment data, manages eligibility and beneficiary records, handles plan referrals, maintains automated systems, troubleshoots data issues, develops customer relationships, and researches escalated cases. The role also supports process improvements, explains procedures during customer interactions, and ensures accurate, timely service delivery.

No responsibilities or requirements are provided; the job description is listed as TBD.

Manage day-to-day administration for multiple large national account clients, lead projects and audits, coordinate client meetings and materials, act as subject-matter expert supporting RFPs, liaise with internal teams, and maintain knowledge of industry trends and MetLife products to deliver exceptional client service.

Administer ADA standalone claims and make eligibility/entitlement decisions. Perform leave administration tasks (recertification, intermittent tracking, RTW confirmation), update systems and documentation, and adjudicate federal, state, and company leaves. Communicate with employees, employers, physicians, claim specialists, QA, and supervisors to resolve claims within a recommended 5-business-day TAT.

Lead ADA leave claim administration including eligibility determinations, initial claim decisions, recertification, intermittent tracking, RTW confirmation, system updates, and adjudication across Federal, State, and company leave programs. Coordinate with claims specialists, QA, supervisors, employees, employers and medical providers, meeting compliance turnaround times.

Process new business cases using MetLife systems: retrieve sold case documents, review underwriting notes, update group/class structure, order PPO dental cards, generate policies/certificates, reconcile first bill, initiate MetLink, complete WorkDesk/Bizflow cases, and communicate via email templates.

Lead administration of ADA standalone claims and leave adjudication. Make eligibility decisions, manage recertifications, intermittent tracking, RTW confirmations, and update systems. Coordinate with claim specialists, QA, supervisors, employers, employees, and medical providers to ensure accurate documentation and timely resolution within recommended 5-business-day TAT across federal, state, and company leave programs.

Manage ADA standalone claims and leave administration: evaluate eligibility, make initial claim decisions, recertify health conditions, track intermittent claims, confirm return-to-work, update systems, and communicate with employees, employers, physicians, and internal claims teams to meet compliance and TAT requirements.