Top Operations & Support Jobs

Owns variable incentive and SPIFF plan design, impact modeling, governance, documentation, Workday setup, and communications. Leads sales operating model evolution, partner tier segmentation, framework adoption, and strategic sales excellence programs across regions. Partners with Sales, HR, Finance, Legal, Product, and Communications, advising senior leaders and using data and AI to define KPIs, evaluate program effectiveness, and improve decision-making.

Owns variable incentive and SPIFF plan design, impact modeling, governance, documentation, Workday setup, and communications. Leads evolution of the sales operating model, partner tier segmentation, sales framework adoption, and strategic sales excellence programs. Partners with Sales, HR, Finance, Legal, Product, and Communications while using data and AI to define KPIs and improve program effectiveness.

Manages operational health for travel insurance supply partners, leads business reviews, resolves technical and compliance issues, oversees financial reconciliation, analyzes performance metrics, and drives process improvements. The role develops SOPs, SLAs, dashboards, and actionable recommendations while coordinating across finance, product, technology, customer service, field operations, leadership, and external partners.

Leads a global workforce management organization supporting customer operations across regions, channels, and delivery sites. Oversees capacity planning, real-time management, resource optimization, workforce technology, and operational transformation. Partners with operations, outsourcing providers, finance, technology, product, and senior stakeholders to improve productivity, service levels, quality, utilization, and resilience. Develops leaders, strengthens organizational depth, drives adoption of new processes and technologies, and advises executives through complex business changes.

Leads traveler compensation strategy across refunds, goodwill offers, credits, and points. Partners with operations, brands, finance, legal, analytics, product, and technology to create scalable customer and agent solutions. Owns policies, ROI analysis, loss management scorecards, governance, roadmaps, milestones, risk management, and executive recommendations. The role improves traveler outcomes, operational efficiency, recovery performance, and financial impact through cross-functional strategy and implementation.

Leads a global workforce management organization supporting customer operations across regions, channels, and delivery sites. Oversees capacity planning, real-time management, resource optimization, workforce technology, and transformation initiatives. Uses data, automation, reporting, and continuous improvement to increase productivity, service levels, utilization, quality, and resilience. Partners with operations, outsourcing providers, finance, technology, product, and senior stakeholders while developing managers and organizational leadership depth.

Leads global IT support operations spanning service desk, field services, executive and event support, premise management, server rooms, and Tier 3 operations. Owns strategy, budget, service levels, vendor partnerships, staffing, automation, self-service, and process improvement. Manages distributed regional leaders, technicians, and vendors while partnering with InfoSec, network, workplace, and business teams to improve employee support and operational efficiency.

Leads a tax and compliance technology operations team supporting global tax content, jurisdiction launches, tax engines, compliance workflows, incidents, escalations, and remittance changes. Responsibilities include people management, capacity planning, operational controls, managed-service coordination, audit and regulatory readiness, stakeholder partnership, process improvement, automation, reporting, and technology roadmap influence.