Top Operations & Support Jobs

Leads a global workforce management organization supporting customer operations across regions, channels, and delivery sites. Oversees capacity planning, real-time management, resource optimization, workforce technology, and transformation initiatives. Uses data, automation, reporting, and continuous improvement to increase productivity, service levels, utilization, quality, and resilience. Partners with operations, outsourcing providers, finance, technology, product, and senior stakeholders while developing managers and organizational leadership depth.

Leads a global workforce management organization supporting customer operations across regions, channels, and delivery sites. Oversees capacity planning, real-time management, resource optimization, workforce technology, and operational transformation. Partners with operations, outsourcing providers, finance, technology, product, and senior stakeholders to improve productivity, service levels, quality, utilization, and resilience. Develops leaders, strengthens organizational depth, drives adoption of new processes and technologies, and advises executives through complex business changes.

Leads global IT support operations spanning service desk, field services, executive and event support, premise management, server rooms, and Tier 3 operations. Owns strategy, budget, service levels, vendor partnerships, staffing, automation, self-service, and process improvement. Manages distributed regional leaders, technicians, and vendors while partnering with InfoSec, network, workplace, and business teams to improve employee support and operational efficiency.

Leads a tax and compliance technology operations team supporting global tax content, jurisdiction launches, tax engines, compliance workflows, incidents, escalations, and remittance changes. Responsibilities include people management, capacity planning, operational controls, managed-service coordination, audit and regulatory readiness, stakeholder partnership, process improvement, automation, reporting, and technology roadmap influence.

Supports hotel partners across EMEA through phone and email, resolving complex booking and service issues, analyzing data, collaborating with internal teams, and recommending process improvements. The role requires professional bilingual German and English communication, effective problem-solving, accurate multitasking, and use of Excel, customer care tools, and Microsoft Office. It combines call center and back-office responsibilities in a fast-paced environment with training and career development opportunities.

Supports German-speaking hotel partners across EMEA through phone, email, and back-office channels. Diagnoses and resolves complex booking and service issues, analyzes data, collaborates with internal teams, maintains professional and empathetic communication, manages multiple priorities, and recommends process improvements. Requires fluent German and strong English, Excel proficiency, customer service experience, and familiarity with customer care tools.

Provides German- and English-language phone and email support to hotel partners across EMEA. Diagnoses and resolves complex booking and service issues, analyzes data, collaborates with internal teams, manages multiple priorities, and identifies process improvements. The role combines call center and back-office responsibilities in a fast-paced, partner-focused environment.

Support German-speaking hotel partners across EMEA through phone and email. Diagnose and resolve complex booking, configuration, and service issues; analyze data; collaborate with internal teams; manage multiple priorities; and identify process improvements. The role requires professional, empathetic communication in German and English, strong Excel and Microsoft Office skills, customer service experience, and familiarity with customer care tools.

Lead strategy and delivery to build an enterprise AMDB/xMDB (CMDB) in Jira Service Management. Define service models, integrations, governance, data quality KPIs, migration/onboarding patterns, and adoption to enable incident, change, problem, request, and resilience workflows across a complex, distributed environment.