Top Operations & Support Jobs

Leads the team responsible for post-launch health, maintenance, quality, and performance of customer operations automations, including Sierra. Owns operational readiness, monitoring, testing, issue resolution, change management, and retirement. Establishes AI evaluation and human-review systems, analyzes performance data, prioritizes improvements, and coordinates with continuous improvement and AI operations teams to deliver reliable, measurable customer and business outcomes.

Own the architecture and development of Grow’s GTM systems for physician referrals, EAP, and Provider Experience. Build HubSpot data models, integrations, automations, AI agents, referral workflows, attribution, governance, monitoring, and self-healing processes across multiple commercial motions. Establish technical standards and integration patterns, ensure scalable handoffs and data quality, and help shape the future GTM Systems team.

Leads commercial finance and revenue operations for provider recruitment and PCP/EAP businesses. Builds forecasting, pipeline management, data models, reporting infrastructure, dashboards, governance, and AI-enabled GTM workflows. Partners across Sales, Marketing, Customer Success, Finance, Product, and Operations to improve planning, territory allocation, capacity management, executive reporting, and scalable operating processes.

Build and own GTM systems for Primary Care, EAP, and Provider Experience motions. Design data models, integrations, automations, AI agents, governance standards, testing environments, monitoring, and self-healing workflows. Partner with GTM architecture and systems teams to scale commercial operations, improve referrals and provider growth, and reduce manual effort. Evaluate and evolve the GTM technology stack while measuring automation performance through experimentation.

Provides phone, chat, and email support to payor partner clinicians and clients. Collaborates with Customer Operations, revenue cycle management, and Engineering teams to resolve billing issues, bugs, and stakeholder roadblocks. The role requires multitasking, health insurance and billing knowledge, technical proficiency, empathy, attention to detail, and calm problem-solving in a contact center environment.