Top Operations & Support Jobs

Lead Midwest regional field service operations to deliver timely installation and repair for residential and business customers. Oversee resource forecasting, vendor management, EHS, budgets, performance metrics, large-scale project execution, and talent development across multiple states.

Supervise daily media operations to ensure seamless acquisition, cataloging, scheduling and distribution of news content. Manage asset requests, monitor feeds and quality control, support live signal scheduling, troubleshoot transmission paths with technical teams, and optimize media workflows across platforms.

Analyze contact center volume and trends to build forecasts and schedules, align agent staffing to demand, collaborate with stakeholders, manage forecasting tools and reporting, and support long-term workforce planning and simulations.

Monitor and adjust real-time contact volume and staffing forecasts, manage intraday scheduling (overtime, voluntary time off), coordinate with sites and vendors, analyze service levels and occupancy, troubleshoot routing/tool issues, and recommend post-day actions to optimize contact center performance.