Provides on-site and remote technical support for Austin and international offices. Responsibilities include troubleshooting Windows and macOS systems, networks, hardware, software, and infrastructure; deploying applications and managing devices; administering user accounts and access; supporting onboarding, events, conference rooms, and AV systems; maintaining assets and documentation; resolving tickets; and improving service delivery through automation. The role requires occasional local travel and may include after-hours or weekend emergency support.