Top Operations & Support Jobs

Provides remote and onsite technical support for end-user hardware, software, mobile devices, applications, and endpoint systems. Manages technology asset lifecycles, inventory, software distribution, hardware refreshes, troubleshooting, and retirement. Resolves incidents, supports process analysis and improvements, assists with technology implementations, maintains network systems, develops requirements, and mentors team members. The role requires collaboration with vendors and internal technology partners while maintaining compliance with asset management and service-level standards.

Provides technical support for payment software and hardware through phone and email, troubleshoots merchant issues, manages Jira Service Desk tickets, performs basic log analysis, supports transaction inquiries, and escalates bugs. The role also trains merchants, documents procedures, coordinates problem resolution, performs root-cause and trend analysis, and participates in rotating after-hours and weekend on-call coverage.

Provides enterprise technical support for hardware, software, applications, mobile devices, and endpoint assets. Manages endpoint deployment, maintenance, troubleshooting, inventory, software distribution, hardware refreshes, and retirement. Resolves incidents and service requests, performs business process and operational analysis, develops recommendations, supports functional requirements, and assists with training and knowledge management. Collaborates with vendors, business partners, and technology teams to improve IT operations and asset lifecycle management.

Individual contributor responsible for business continuity, disaster recovery, incident and crisis management, and 24x7 event response. Monitors hazards and threats, coordinates resources and cross-functional response, ensures compliance with continuity lifecycle, conducts BIA/risk assessments, testing, training, and reporting, and supports regulatory/audit interactions.

Leads enterprise business continuity and operational resilience programs, including risk assessments, business impact analyses, dependency mapping, recovery strategies, governance, testing, and regulatory alignment. Advises senior stakeholders, coordinates cross-functional resilience initiatives, analyzes disruptive-event lessons, monitors emerging risks, reports program metrics, and mentors junior professionals. The role supports technology recovery, cyber resilience, third-party resilience, crisis management, and continuous improvement across the organization.

Install, configure, test, and deploy mainframe system software across sysplexes; provide DB2 and z/OS platform support, troubleshooting, on-call incident resolution, and coach junior staff. Collaborate with engineers and stakeholders, support change and incident processes, and contribute to disaster recovery and business continuity planning.

Leads high-impact IT incident response, coordinating technical teams, managing incident bridges, triaging issues, communicating status, and driving timely resolution. Monitors dashboards and alerts, escalates emerging issues, and initiates major incident processes when needed. Also supports problem management through root-cause and trend analysis, incident action plans, documentation, reporting, and process improvements.

Provide technical support and complex problem resolution for end-user hardware, software, printers, and network connectivity. Manage device deployment, imaging, refreshes, incident management, ticketing systems, vendor engagement, and network upgrades. Mentor team members and maintain service levels in an enterprise Microsoft-centric environment.