Top Operations & Support Jobs

Manage daily Operations Command Center support functions, supervise and develop technical staff, coordinate network problem resolution, maintain performance and process standards, support budgeting and reporting, improve monitoring systems, communicate operational results, and oversee business continuity planning in a 24/7 data center environment.

Serves as a trusted partner to a senior vice president by managing complex global calendars, communications, meetings, travel, expenses, executive briefings, follow-up tracking, organizational events, and confidential information. Supports operational planning, business reviews, leadership engagement, stakeholder coordination, budget tracking, special projects, and strategic priorities across a global technology organization.

Maintains and governs finance helpdesk knowledge articles, SOPs, FAQs, decision trees, chatbot content, and self-service documentation. Partners with process owners, SMEs, service desk teams, and technology groups to identify knowledge gaps, improve resolution quality, support automation, maintain compliance, and enable digital workforce capabilities. Analyzes ticket trends and governance metrics to drive continuous improvement, improve case deflection, and strengthen operational consistency.

Provide Tier II technical support for Mastercard’s Operations Command Center. Responsibilities include network analysis, troubleshooting, infrastructure changes, project support, monitoring, documentation, metrics, reporting, ticket management, escalation handling, and team guidance. The role requires broad expertise across UNIX, mainframe, production control, debit, and network operations, with shift work, on-call duties, and occasional off-hours support.

Manage Mastercard Economics Institute operations, including annual calendars, meeting cadences, research delivery protocols, finance and budget processes, stakeholder coordination, vendor billing, and operational issue resolution. The role documents procedures, identifies process gaps, supports meeting deliverables, and coordinates requirements across global teams and partner organizations.

Leads Revenue Operations strategy, operating model evolution, and enterprise transformation initiatives. Improves sales lifecycle efficiency, order-to-cash processes, revenue assurance, automation, performance measurement, and customer experience. Partners across Sales, Finance, Product, Legal, and Technology to manage programs, drive process optimization, support change adoption, and establish data-driven operating practices across global regions.

Leads strategy execution and operating infrastructure for the Mastercard Economics Institute. Responsibilities include strategic planning, budgeting, portfolio management, resource allocation, executive communications, quarterly business reviews, operating cadence, governance, roadmap development, stakeholder alignment, and continuous improvement. Manages a Business Operations Analyst and supports senior leadership across Finance, HR, Marketing, Communications, Product, and regional teams.

Manage the Mastercard Economics Institute’s operational cadence, including calendars, meetings, research delivery protocols, finance and budget processes, stakeholder coordination, vendor relationships, and operating-procedure improvements. The role supports meeting content, tracks organizational requirements, identifies operational blockers, and routes issues for resolution across global teams.

Leads global legal process excellence and standardization for Mastercard’s Law Department. Designs and optimizes legal workflows, operating models, governance frameworks, playbooks, and service delivery standards. Partners with legal technology and analytics teams to automate processes, define requirements, establish KPIs, and drive continuous improvement. Influences senior stakeholders, leads transformation initiatives, and builds a process excellence team focused on efficiency, consistency, risk management, adoption, and user experience.

Leads strategy execution and operational infrastructure for the Mastercard Economics Institute. Responsibilities include strategic planning, budgeting, portfolio and resource management, executive communications, operating cadence, quarterly business reviews, stakeholder alignment, thought leadership planning, and continuous improvement. The role manages a Business Operations Analyst and supports cross-functional decision-making across finance, HR, marketing, communications, product, and regional teams.