Top Operations & Support Jobs

Supports two regional senior vice presidents by managing calendars, meetings, domestic and international travel, expenses, purchases, invoices, events, onboarding, documentation, presentations, compliance applications, and departmental information. The role requires discretion, confidentiality, independent judgment, strong communication, Microsoft Office proficiency, and effective coordination across time zones and a matrixed corporate organization.

Supports technology regulatory execution, resilience, risk management, governance, and reporting initiatives. Gathers and documents business, process, data, and reporting requirements; maps controls and processes to regulatory standards; analyzes data and metrics; validates dashboards and reports; tracks remediation activities; and identifies process improvements. Collaborates with business, technology, risk, regulatory, and operational stakeholders while preparing clear documentation, presentations, and recommendations.

Supports two CFOs and the broader finance team through calendar and meeting management, travel coordination, expense reporting, agendas, correspondence, presentations, records, distribution lists, and leadership events. The role handles confidential information, prioritizes executive communications, administers departmental processes, supports hiring workflows, and completes ad hoc projects. Success requires strong organization, discretion, communication, proactive problem-solving, and the ability to work independently in a fast-paced global corporate environment.

The Manager - Support Operations & Process Improvements oversees customer support processes, drives project execution, and leads automation initiatives using Alteryx while ensuring operational efficiency and high-quality customer experience.

Supports Mastercard’s billing application and invoicing operations by resolving issues, identifying risks, managing enhancement requests, gathering and documenting business requirements, collaborating with technology teams, validating solutions, maintaining procedures and training materials, and enabling stakeholders through billing systems knowledge and change support.

Leads business analysis and platform liaison activities for FundApp and Contra Revenue Systems, connecting Finance and Technology stakeholders. Translates business needs into requirements, coordinates prioritization, UAT, regression testing, releases, production support, issue resolution, documentation, and training. Supports SOX controls, audit readiness, reporting, data quality, and continuous improvement while managing multiple projects and operational priorities across global teams.

Leads Revenue Operations strategy, operating model evolution, and enterprise transformation initiatives. Improves sales lifecycle efficiency, order-to-cash processes, revenue assurance, automation, performance measurement, and customer experience. Partners across Sales, Finance, Product, Legal, and Technology to manage programs, drive process optimization, support change adoption, and establish data-driven operating practices across global regions.

Leads service observability and customer performance for real-time payments across a specific market. Responsibilities include incident escalation, customer communications, service-level adherence, risk management, root-cause analysis, service reporting, capacity planning, change governance, service mapping, regulatory compliance, and continual improvement. The role coordinates Technology, Operations, Product, Engineering, Security, customers, regulators, and external partners while providing 24/7 critical incident support.

Supports Mastercard’s Multimedia Services and Employee Digital Experience teams through lifecycle refreshes, transformational initiatives, regional service delivery, and event support. The intern troubleshoots technical issues, coordinates multiple projects and tasks, adapts to new technologies, and contributes to global workplace technology initiatives. The role requires Python proficiency, audio/visual or broadcast technology experience, strong analytical skills, and effective communication.

Serve as a trusted partner to a Senior Vice President by managing complex global calendars, communications, meetings, travel, expenses, briefings, follow-up tracking, stakeholder relationships, and confidential information. Support leadership reviews, town halls, offsites, business operations, organizational planning, and strategic initiatives while improving executive effectiveness and operational execution across a global technology organization.