Top Operations & Support Jobs

Manage customer-facing communications for Cross-Border Services, triage inquiries via shared mailboxes and ticketing systems, draft and publish compliant messages, track feedback, maintain documentation and content lifecycle, and collaborate with product, technical, and regional teams to improve communication quality and customer experience.

Provide high-level administrative support to three senior leaders: manage calendars, schedule and set up meetings, coordinate travel and expenses, ensure meeting technology, liaise with internal/external stakeholders, and support project or research initiatives to improve operational efficiency.

Perform data mining and analysis on large datasets to detect customer compliance and fraud risks. Build and run monitoring processes, review customer regulatory/compliance data, investigate and escalate issues, and recommend mitigation actions. Support customer meetings and collaborate with internal partners to improve processes and maintain payment system integrity.

Lead Revenue Operations strategy and enterprise transformation programs to improve sales lifecycle efficiency, order-to-cash, and revenue assurance. Drive process optimization, automation, performance metrics, cross-functional stakeholder alignment, change management, and build a capabilities-focused team to deliver scalable, data-driven RevOps solutions globally.

Trilingual Contact Center Specialist handling customer inquiries and support. Follow Mastercard security policies: protect confidentiality and data integrity, report suspected breaches, and complete mandatory security training.

Support the VP of Operations by managing payment requests and reconciliations, maintaining trackers and databases, organizing grantee reports and documentation, supporting sourcing/contract intake, preparing Excel analyses and PowerPoint presentations, and improving workflows using data and AI-enabled tools.

The Associate Specialist will manage global transaction operations, troubleshoot complex issues, lead root cause analyses, and drive process optimizations collaboratively with cross-functional teams.

Lead and execute regulatory compliance programs across Asia Pacific: implement controls, maintain policies, manage regulatory reporting, perform gap analyses, support submissions, act as SME, and coordinate cross‑functional stakeholders to ensure adherence to regulatory obligations.

Support end-to-end operational delivery of payment services: manage incidents, lead customer communications, produce MI and major incident reports, ensure SLAs and regulatory compliance, assess change impact and risk, and drive service improvements while building stakeholder relationships.

Act as first point of contact for payments customers, handle enquiries and incidents, progress service requests per SLAs, liaise with internal teams, maintain accurate records, escalate appropriately, and work shift patterns with a customer-focused approach.